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Check-in / Check-out

When is check-in / check-out?

Our check-in time is at 3:00 PM on the day of your arrival, and check-out is by 11:00 AM on the day of your departure.

Do you have a baggage room where we can store our luggage before check-in / after check-out?

Yes, we do, we offer a complimentary luggage drop-off service if you arrive early or need to check out late.

Can I ask for an earlier check-in?

You may ask for an earlier check-in but this depends on the availability of your room. Room cleanliness is our priority and our housekeeping need ample time to make sure that your room is in tip-top condition before your arrival.

Can I ask for a later check-out?

If you wish for a later check-out time, please advise our reception beforehand and we’ll try to accommodate your request but this all depends on other arrivals on the day. A late check-out fee might apply.

Reception

Does the hotel have a Reception desk?

Yes, the Reception desk is available on ground level of the hotel.

Is it open for 24hrs?

No, our Reception desk is open from 0730hrs until 1530hrs.

What do I do if I have a request after 1530hrs?

After closing time, we are always available by Text Messaging, WhatsApp, email.

What if I arrive or need to check in at the hotel when reception is closed?

Rest assured if you arrive outside of reception hours, our hotel operates a fully automated system. You will be granted entry into the hotel and your room by entering the codes we will send you 24 hours prior to your arrival.

Food

When is breakfast served?

Our continental breakfast is available daily from 7:30 AM to 10:00 AM in the lounge area and picturesque backyard on the ground floor. We provide a variety of options including coffee, milk, six types of tea, orange juice, fruit and plain cereal, brown and white sliced bread, cooked eggs upon request, ham, cheese, butter, honey, assorted jams, pastries, freshly baked croissants, and a selection of salads and greens.

Where can I dine close to the hotel in Victoria?

Maria Rosa Suites is situated in the old centre of the city where you can find some of the best dining experiences, from casual to fine dining, there are also some great bars and coffee shops. All this within 200 meters of our property.

Rooms & Services

Are the rooms air-conditioned?

Each room at Maria Rosa is equipped with an intelligent air-conditioning system for cooling and heating, which only works if windows are fully shut and doors are closed. This ensures that the systems are efficient and no energy is wasted needlessly in our efforts to reduce energy consumption.

Is there a Wi-Fi connection in rooms?

Yes, our rooms have an internet connection at around 150mbps (some rooms have Ethernet connection) that you may use for free.

Are rooms equipped with a safe box?

Yes, all our rooms have a safe deposit box.

What is the hotel’s pet policy?

At Maria Rosa we our passionate about animals, however at this time we can only accept guide dogs.

When is housekeeping service provided?

We want to remind you that our standard service includes daily room cleaning, along with changing sheets every 4 days and towels every 2/3 days.

Please avoid placing towels on the floor outside of these scheduled intervals, as they will not be replaced.

If you require additional changes or prefer a daily change, please don’t hesitate to contact us via WhatsApp or text message at +356 99013881 or email us at bookings@mariarosasuites.com.

Additional Services:

  • Change of Bed Linen Set: €5
  • Change of Bathroom Towels Set (for two people): €4

Your cooperation in making these choices not only enhances your comfort but also aligns with our commitment to environmental conservation.

Thank you for your cooperation.

Do you have wheelchair accessible rooms?

Yes, one of our double rooms has been designed and optimised for wheelchair access. Simply choose Double/Twin Room with Disability Access when you book your stay with us.

Do you have baby cots available?

Yes we supply travel cots on request and free of charge.

What rooms are on offer at Maria Rosa Suites?

Double/twin Room with Disability Access

Double/twin Room with balcony overlooking our picturesque back yard and sofa bed

Double or twin with balcony overlooking street

Double or twin with traditional Maltese balcony

Do all hotel rooms have balconies?

5 Rooms on the 1st floor have balconies, 3 rooms on the 2nd floor have 1 or 2 windows.

What’s the electrical supply and plug type are inside the hotel?

The standard electrical supply voltage is 230V. All of our sockets are designed to accommodate international plugs, and some of them also include USB ports for added convenience.

Will we have TV in our room?

Yes, you will. All rooms are equipped with a flat screen TV ranging from 43 to 50 inch with standard TV channels. The set also allows you to login with your Netflix account for those nights when you’d rather Netflix and chill.

What other facilities are available in the room?

Each room has tea and coffee facilities. All rooms are also equipped with a USB socket to make charging your devices easier. Our rooms also enjoy ensuite facilities (some with double sinks), a working desk and a mini bar. Some rooms offer Ethernet connection.

All our rooms are strictly non-smoking.

Island of Gozo, Hotel Location & Transport

What’s the address of Maria Rosa Suites?

Maria Rosa Suites, Triq Santa Marija, Victoria, Gozo. You may click here to learn more about the whereabouts of our guesthouse.

Where is Gozo?

Many have heard about Malta but many look perplexed when they hear the name Gozo. The island of Gozo is part of the Maltese Archipelago of islands and is a mere 5km stretch of sea away from Malta. The Maltese Archipelago is made up of a handful of small uninhabited islands and three inhabited islands, namely Malta (population: approx. 500,000), Gozo (population: approx. 32,000) and Comino (population: 2).

Being a third of the size of Malta, and having just about 7% of Malta’s population, Gozo is more rural and more tranquil and that makes it distinctly different than its larger sister island. The island is known for picturesque scenery, pristine coastline, untouched country trials, sleepy villages, and a bustling year-round cultural calendar.

Do you offer parking facilities?

On-street parking is available on a first-come, first-served basis. Please check the time allowed on street signs • – Alternative parking is available a 5-minute walk from the property. View parking locations on the map

Are there any places of interest within walking distance from the hotel?

Yes, there are. Being right at the centre of Victoria, Gozo’s capital City, we’re lucky to have many places of interest that are just a leisurely walk away from our hotel. Here are some of the highlights:

  • Religious, historical & cultural
    • The Cittadella, Gozo’s Old City
    • St. George’s Basilica
    • Il-Ħaġar – Heart of Gozo Museum
    • Knights Old Prison
    • Gran Castello Historic House
    • Gozo Museum of Archaeology
    • Natural Science Museum
    • The Gozo Cathedral
    • Cathedral Museum
    • Citadel Visitors Centre
    • Historical part of Victoria
  • Squares with Cafes
    • St. George’s Square
    • St. Francis Square
    • Pjazza independenza
  • Shopping Malls, Cinema & Theatres
    • The Duke Shopping Complex
    • Arkadia
    • Tiġrija Palazz
    • Citadel Cinema
    • Astra Theatre
    • Aurora Opera Theatre
  • Natural
    • Villa Rundle Gardens
    • Lunzjata Valley

How do I get around Gozo?

In Gozo we say that all roads lead to Victoria and that’s very accurate. Being in the centre of Gozo, the City is a great starting point if you wish to discover the island’s length and breadth. What’s most convenient is that every bus route in Gozo starts and ends at the Victoria Bus Terminal, the nearest bus stop is just 50meters from the Maria Rosa and service is every hour.

Whether you want to visit the natural wonder that is Dwejra, the gorgeous Xlendi bay, or one of the island’s quaint villages, you are just a step away.

You may also hire a taxi or rent a car while you’re on the island. There are plenty of operators that offer this service. Also, with the island being so small, travelling on foot is also very possible.

Are there any events in Gozo?

Yes, there are. Gozo is steeped in culture and tradition, and there’s a good chance that there’s something interesting happening while you’re on the island. We suggest you click here to see what’s on in Gozo, perhaps there’s something that’ll tickle your fancy.

What is there to do in Gozo?

Hiking, diving, snorkelling, swimming, kayaking, boating, cycling, abseiling, rock-climbing, horse-riding, canoeing, segway tours, yoga, and wine-tasting are just a few activities you can enjoy while on the island. We also recommend joining in the many events organised throughout the year, especially the traditional ones like the village festas organised during summer. If you just want to chill and relax, the island offers many places and opportunities to just do so.

What is there to see in Gozo?

The answer is plenty. Have a look by clicking here. Our guesthouse central location makes it perfect to discover the island at the least possible travel costs.

Can I see Gozo in a day?

No. Gozo might be a small island but you’d be surprised at the many places to see and visit. If you really want to experience Gozo, without hastily going to places trying to see everything in one day, you have to spend several nights on the island. Gozo is not a day trip destination.

Which is the closest beach to the hotel?

Victoria being in the centre of the island means that you are never far from any beach, a 10-15 minutes’ drive will get you to any beach in Gozo.

Accessibility & Special Requests

Do you have rooms that are accessible for people with special needs?

Yes, we do.  One of our double/twin rooms has been specifically designed for wheelchair access.

Do you cater for special requests?

Yes, please advise Reception if you have any special requirement and/or assistance. Special transport can also be provided on request.

Bookings & Policies

How can I book a room at Maria Rosa Suites?

You can book a room directly through our website by clicking here, all major credit cards accepted, alternatively you may contact us if you wish to pay by bank transfer.

What is your cancellation policy?

If you choose our ‘Free Cancellation’ option when submitting your reservation, you will be fully refunded if you cancel up to 7 days before your scheduled arrival.

What am I paying for when I book through your website?

You will be paying for your nights’ stay.

How do I make a complaint?

All complaints should be notified to Maria Rosa staff immediately as they arise, so that the matter can be investigated in good time and, if necessary, remedial action taken. In no circumstances will compensation be paid in respect of complaints raised after the tenancy has ended when the Tenant has not drawn the matter to Maria Rosa staff attention, or has denied Maria Rosa staff the opportunity of investigating the complaint in order to put the matter right during the tenancy.

Emergencies

Does the hotel offer services of a doctor?

Yes, we do. In case of illness or accident, please inform reception.

Where’s the nearest clinic / hospital?

The Victoria Health Centre is only 200m away from Maria Rosa.

Gozo’s main hospital is just 850m away from our hotel.

Are there any pharmacies near hotel?

Yes, there are at least four pharmacies which are just a few minutes walk away from Maria Rosa suites. They’re open from Monday to Saturday and you’ll find at least one of them open on a Sunday. Pharmacies are usually open between 0800hrs – 1900hrs.

Contact us if you have any other questions